{"id":588,"date":"2025-07-15T00:36:58","date_gmt":"2025-07-15T00:36:58","guid":{"rendered":"https:\/\/canelopetshop.com\/politica-de-envios-y-devoluciones\/"},"modified":"2026-02-24T16:56:38","modified_gmt":"2026-02-24T16:56:38","slug":"politica-de-envios-y-devoluciones","status":"publish","type":"page","link":"https:\/\/canelopetshop.com\/en\/politica-de-envios-y-devoluciones\/","title":{"rendered":"Pol\u00edtica de Env\u00edos y Devoluciones"},"content":{"rendered":"<section class=\"text_content_text_1_1 background-1-light\" data-block-id=\"69e27a89dda9569e27a89dda96\" data-block-name=\"acf\/textcontent-1-1\" data-post-id=\"588\" data-stable-id=\"block_a802ba21dd03fe9ae8758726b7eed76a\">\r\n    <div class=\"container\">\r\n        <div class=\"row\">\r\n            <div class=\"col\">\r\n                <div class=\"content-theme\">\r\n                                        <div class=\"texto color-1-headings-dark tamano7\">\r\n                        <h2 style=\"text-align: left;\"><span class=\"ez-toc-section\" id=\"Politica_de_Envios_y_Devoluciones_de_Canelo_Pet_Shop\"><\/span>Pol\u00edtica de Env\u00edos y Devoluciones de Canelo Pet Shop<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h4>\u2714 Env\u00edos realizados con GLS<br data-start=\"1108\" data-end=\"1111\" \/>\u2714 Recibir\u00e1s seguimiento por email.<\/h4>\n<p>&nbsp;<\/p>\n<hr \/>\n<h2><\/h2>\n<h3>\ud83d\udce6 Plazos de entrega<\/h3>\n<p>Todos los pedidos realizados en <strong>Canelo Pet Shop<\/strong> se preparan y se env\u00edan <strong>desde Espa\u00f1a<\/strong> con la empresa de <strong>transporte GLS, <\/strong>siempre recibiras un <strong>email con el seguimiento<\/strong> de tu pedido.<\/p>\n<p><strong>\ud83d\udce6 Preparaci\u00f3n en 24h<\/strong><br data-start=\"2727\" data-end=\"2730\" \/>Los plazos de entrega pueden verse afectados por festivos o incidencias log\u00edsticas ajenas a <strong>Canelo Pet Shop.<\/strong><\/p>\n<h3><strong>Env\u00edo GLS<\/strong><\/h3>\n<p>\u2705<strong> Impuestos incluidos Env\u00edo r\u00e1pido \ud83d\udce6<\/strong><\/p>\n<ul>\n<li>Pen\u00ednsula: <strong>2 a 4 d\u00edas laborables<\/strong>.<\/li>\n<li>Portugal: <strong>2 a 5<\/strong> <strong>d\u00edas laborables<\/strong><\/li>\n<\/ul>\n<blockquote><p>No realizamos env\u00edos autom\u00e1ticos a <strong>Baleares, Ceuta, Melilla, Gibraltar o Andorra<\/strong>. Estos pedidos se gestionan con <strong>previa valoraci\u00f3n<\/strong> por email o tel\u00e9fono.<\/p><\/blockquote>\n<h3>\ud83d\ude9a Tarifas de env\u00edo (Con Impuestos Incluidos)<\/h3>\n<ul>\n<li>Nacional: <strong>4,99 \u20ac<\/strong><\/li>\n<li>Portugal: <strong>4,99<\/strong> <strong>\u20ac<\/strong><\/li>\n<\/ul>\n<hr \/>\n<h3><\/h3>\n<h3>\ud83c\udf81 Env\u00edo gratuito<\/h3>\n<ul>\n<li><strong>Env\u00edo est\u00e1ndar gratuito en pedidos superiores a 44,99 \u20ac<\/strong> <strong>(Pen\u00ednsula y Portugal).<\/strong><\/li>\n<\/ul>\n<hr \/>\n<h3><\/h3>\n<h3>\ud83d\udccd Seguimiento del pedido<\/h3>\n<p>Una vez enviado tu pedido, recibir\u00e1s un <strong>email con el n\u00famero de seguimiento<\/strong> para localizarlo en la <strong>web de GLS<\/strong><\/p>\n<hr \/>\n<h3><\/h3>\n<h3>\u2757 Incidencias en la entrega<\/h3>\n<p>Si tu pedido no llega en el plazo estimado o presenta da\u00f1os, cont\u00e1ctanos en <strong><a href=\"mailto:hola@canelopetshop.com\">hola@canelopetshop.com<\/a><\/strong> y lo gestionaremos lo antes posible.<\/p>\n<hr \/>\n<h2><\/h2>\n<h2><span class=\"ez-toc-section\" id=\"Politica_de_Devoluciones\"><\/span>Pol\u00edtica de Devoluciones<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3>\ud83d\udd04 Plazo de devoluci\u00f3n<\/h3>\n<p>Dispones de <strong>30 d\u00edas naturales<\/strong> desde la recepci\u00f3n del pedido para solicitar una devoluci\u00f3n.<\/p>\n<h3>\u2705 Condiciones para aceptar devoluciones<\/h3>\n<p>El producto debe:<\/p>\n<ul>\n<li>Estar <strong>sin usar<\/strong> y en perfecto estado.<\/li>\n<li>Conservar su <strong>embalaje original<\/strong> y etiquetas.<\/li>\n<\/ul>\n<p>No se aceptar\u00e1n devoluciones de:<\/p>\n<ul>\n<li>Productos de <strong>higiene y cuidado<\/strong> una vez abiertos.<\/li>\n<li>Productos en oferta o liquidaci\u00f3n.<\/li>\n<\/ul>\n<h3>\ud83d\udcdd C\u00f3mo solicitar una devoluci\u00f3n<\/h3>\n<ol>\n<li>Escr\u00edbenos a <strong><a href=\"mailto:hola@canelopetshop.com\">hola@canelopetshop.com<\/a><\/strong> indicando:\n<ul>\n<li>N\u00famero de pedido<\/li>\n<li>Motivo de la devoluci\u00f3n<\/li>\n<li>Datos de contacto<\/li>\n<\/ul>\n<\/li>\n<li>Te indicaremos los pasos para el env\u00edo.<\/li>\n<li>Una vez recibido y revisado el producto, procesaremos el reembolso.<\/li>\n<\/ol>\n<hr \/>\n<h3><\/h3>\n<h3>\ud83d\udcb8 Costes de devoluci\u00f3n<\/h3>\n<ul>\n<li><strong>Error nuestro<\/strong> (producto defectuoso o incorrecto): nosotros asumimos el coste.<\/li>\n<li><strong>Cambio de opini\u00f3n<\/strong>: el coste del env\u00edo corre a cargo del cliente.<\/li>\n<\/ul>\n<h3>\ud83d\udcb3 Reembolsos<\/h3>\n<ul>\n<li>Se realizar\u00e1n por el <strong>mismo m\u00e9todo de pago<\/strong> utilizado en la compra.<\/li>\n<li>El plazo habitual es de <strong>5 a 10 d\u00edas h\u00e1biles<\/strong>, seg\u00fan tu banco.<\/li>\n<\/ul>\n<h3>\ud83d\udd01 Cambios<\/h3>\n<p>Actualmente no realizamos cambios directos. Para cambiar un producto:<\/p>\n<ul>\n<li>Devuelve el art\u00edculo original.<\/li>\n<li>Realiza un <strong>nuevo pedido<\/strong>.<\/li>\n<\/ul>\n<hr \/>\n<p>&nbsp;<\/p>\n<p>Si tienes cualquier duda, estamos aqu\u00ed para ayudarte \ud83d\udc99<\/p>\n                    <\/div>\r\n                                    <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>\r\n<style>\r\n    .text_content_text_1_1 h1 {\r\n        padding-bottom: 60px;\r\n        font-size: var(--tamano1-font-size);\r\n        font-weight: var(--tamano1-font-weight);\r\n        line-height: var(--tamano1-line-height);\r\n        letter-spacing: var(--tamano1-letter-spacing);\r\n        font-family: var(--tamano1-font-family);\r\n        color: var(--color-2-headings-dark);\r\n    }\r\n\r\n    .text_content_text_1_1 h2 {\r\n        padding-bottom: 60px;\r\n        font-size: var(--tamano2-font-size);\r\n        font-weight: var(--tamano2-font-weight);\r\n        line-height: var(--tamano2-line-height);\r\n        letter-spacing: var(--tamano2-letter-spacing);\r\n        font-family: var(--tamano2-font-family);\r\n        color: var(--color-2-headings-dark);\r\n    }\r\n\r\n    .text_content_text_1_1 h3 {\r\n        padding-bottom: 60px;\r\n        font-size: var(--tamano3-font-size);\r\n        font-weight: var(--tamano3-font-weight);\r\n        line-height: var(--tamano3-line-height);\r\n        letter-spacing: var(--tamano3-letter-spacing);\r\n        font-family: var(--tamano3-font-family);\r\n        color: var(--color-2-headings-dark);\r\n    }\r\n\r\n    .text_content_text_1_1 h4 {\r\n        padding-bottom: 60px;\r\n        font-size: var(--tamano4-font-size);\r\n        font-weight: var(--tamano4-font-weight);\r\n        line-height: var(--tamano4-line-height);\r\n        letter-spacing: var(--tamano4-letter-spacing);\r\n        font-family: var(--tamano4-font-family);\r\n        color: var(--color-2-headings-dark);\r\n    }\r\n\r\n    .text_content_text_1_1 ul,\r\n    .text_content_text_1_1 ol {\r\n        padding-left: 20px;\r\n    }\r\n\r\n    .text_content_text_1_1 .row .col {\r\n        padding-top: 75px;\r\n        width: 100%;\r\n    }\r\n\r\n\r\n    .text_content_text_1_1 .texto {\r\n        margin-bottom: 50px;\r\n    }\r\n\r\n    .text_content_text_1_1 .texto * {\r\n        padding-bottom: 20px;\r\n    }\r\n\r\n\r\n    .text_content_text_1_1 .row {\r\n        display: flex;\r\n        gap: 0px;\r\n    }\r\n\r\n    .text_content_text_1_1 {\r\n        position: relative;\r\n        background-position: center;\r\n        background-repeat: no-repeat;\r\n        background-size: cover;\r\n        padding: 81px 150px;\r\n        margin-top: -1px;\r\n    }\r\n\r\n    @media (max-width:1750px) {\r\n        .text_content_text_1_1 .row {\r\n            gap: 100px;\r\n        }\r\n    }\r\n\r\n    @media (max-width:1550px) {\r\n        .text_content_text_1_1 {\r\n            padding-left: 50px;\r\n            padding-right: 50px;\r\n        }\r\n    }\r\n\r\n    @media (max-width:1350px) {\r\n        .text_content_text_1_1 .row {\r\n            gap: 30px;\r\n        }\r\n    }\r\n\r\n    @media (max-width:1200px) {\r\n        .text_content_text_1_1 {\r\n            padding-left: 0;\r\n            padding-right: 0;\r\n        }\r\n    }\r\n\r\n    @media (max-width:992px) {\r\n        .text_content_text_1_1 .row .col-left {\r\n            padding-top: 0;\r\n            max-width: 100%;\r\n        }\r\n\r\n        .text_content_text_1_1 .texto {\r\n            margin-bottom: 35px;\r\n        }\r\n\r\n        .text_content_text_1_1 h2 {\r\n            padding-bottom: 40px;\r\n        }\r\n\r\n        .text_content_text_1_1 {\r\n            padding: 40px 0;\r\n        }\r\n\r\n        .text_content_text_1_1 h1 {\r\n            font-size: var(--tamano1-font-size-mobile);\r\n        }\r\n\r\n        .text_content_text_1_1 h2 {\r\n            font-size: var(--tamano2-font-size-mobile);\r\n        }\r\n\r\n        .text_content_text_1_1 h3 {\r\n            font-size: var(--tamano3-font-size-mobile);\r\n        }\r\n\r\n        .text_content_text_1_1 h4 {\r\n            font-size: var(--tamano4-font-size-mobile);\r\n        }\r\n    }\r\n<\/style>\r\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"iawp_total_views":1,"footnotes":""},"class_list":["post-588","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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